Delivery, Shipping, and Exchanges

 

Delivery, Shipping, and Exchanges

Please contact clientservices@claudia-li.com to initiate any exchanges. Any returns or exchanges received without prior notification will not be accepted.

 

Shipping

We offer complimentary standard shipping for all orders over $500, not including duties and fees. Please note that we do not ship to P.O Boxes. Once an order is in the shipping stage, it will not be able to be amended.

 

Please note that a signature will be required for all shipments over $1,500. If you would like to omit this, please email clientservices@claudia-li.com on top of your order confirmation. We will not be held liable for any lost or stolen packages. If you are unsure about something being delivered to your address, please contact us to require a signature for the shipment.

 

Once the order has been received and processed, your order will be shipped within 7 business days (Exclusions apply for federal and bank holidays). Once your order has shipped, you will receive an email with a tracking number and an expected delivery date. However, we cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our facility. Our selected carriers do not guarantee a specific time of day for expedited delivery services, nor does expedited delivery include weekends.

 

 

Customs Policy

The customer is responsible for customs charges for all international orders. If the recipient refuses delivery of their order due to a customs charge, your package will be considered abandoned and disposed of by the shipping carrier, and therefore, your order is not eligible for a refund.

 

We use a DDU system and customers are responsible for paying all taxes and duties upon goods' arrival.

 

Returns and Exchanges

We do not offer refunds at this time.

 

We will happily accept exchanges of full-priced merchandise within 14 days of purchase for an item exchange or store credit only. The customer is responsible for all shipping/duties/taxes expenses caused by the exchange.

 

To be eligible for an exchange, your item must be unused, and in the same condition you received. It must be in the original packaging with the receipt or proof of purchase. The customer is responsible for covering return shipping costs and any taxes/fees associated with the exchange.

 

Exclusive/Pre-Order item exchanges are subject to size availability.

Sale items are final sale.

 

If you need to exchange an item for another size, please contact us at clientservices@claudia-li.com. The customer is responsible for covering return shipping costs and any taxes/fees associated with the exchange. Please kindly note that there will be a shipping charge for any exchanges.

 

 

Refunds

We only offer refunds if an item/order is unavailable. Our Client Services team will notify you via email if this happens. A credit will be applied to your original payment method within 5-7 business days. Please allow 5-7 business days for your refund to be processed. We cannot guarantee a time for refunds as this depends on your bank. If you have not received an email regarding your refund after 5 business days, please contact us at clientservices@claudia-li.com. If you have not received a refund in your original payment method, please contact your bank service provider.

 

 

Coupons and Promo Codes

Cash or store credit will not be given for the unused portion of the coupon/promo code. No cash value. Not redeemable for sales tax, prior purchases, gift cards, extended warranties, licenses, excluded items, store credit, or shipping. Returns or exchanges where a discount was applied may result in an adjusted refund amount.