Delivery and Returns

Shipping

Once the order has been received and processed, your order will be shipped within 3 business days. 

Once your order has shipped, you will receive an email with a tracking number and an expected delivery date. However, we cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our facility. Our selected carriers do not guarantee a specific time of day for expedited delivery services nor does expedited delivery include weekends.

We offer FREE SHIPPING for all U.S Domestic orders and FREE SHIPPING on International orders over USD$300. CUSTOMER WILL BE RESPONSIBLE FOR PAYING ALL DUTIES AND TAXES TO THE CARRIER UPON DELIVERY. For packages that are turned down at delivery, customer will be responsible for all duties, taxes and shipping costs to and from the United States. These costs will be deducted from the customer return.

 

Returns

You have 10 days from the day you receive your item to return. To be eligible for a return, your item must be unused and in the same condition you received it. It must be in the original packaging with the receipt or proof of purchase. The customer is responsible for covering return shipping costs and any taxes/fees associated with the purchase.

 

Refunds

Once your return is received, our Client Services team will notify you via email if your refund is approved. A credit will be applied to your original method of payment within 5-7 business days. Customer will be responsible for all duties, taxes and shipping costs to and from the United States. These costs will be deducted from the customer return.


Late or Missing refunds

Please allow 5-7 business days for your refund to be returned to your original payment method. If you have not received your refund after 5 business days, please contact us at clientservices@claudia-li.com.

 

Marked Down Items 

All sale items are final and cannot be returned or exchanged. 

 

Promotional Sale Items with Automatic Discounts v.s Coupon Discounts

All items purchased during a promotional sale, i.e any automatic discount applied at check out, including but not limited to holiday sales events, can only be exchanged or returned for store credit only. All items purchased with ONLY a discount coupon code entered by customer at check out, can be returned within 10 days from the day items are received. To be eligible for a return, your item must be unused and in the same condition you received it. It must be in the original packaging with the receipt or proof of purchase. The customer is responsible for covering return shipping costs and any taxes/fees associated with the purchase.

 

Exchanges  

We only replace items if they are defective or damaged. If you need to exchange an item for another size, please contact us at clientservices@claudia-li.com.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. A credit will be emailed to you once the return is processed. ALL gift purchases are only eligible for store credit or exchange.

 

Coupons and Promo Codes
Cash or store credit will not be given for unused portion of the coupon/promo code. No cash value. Not redeemable for sales tax, prior purchases, gift cards, extended warranties, licenses, excluded items, store credit or shipping. Returns or exchanges where a discount was applied may result in an adjusted refund amount. ALL SALE items are FINAL SALE.