Once the order has been received, your order will be processed and shipped within 7 business days. (COVID-19 NOTICE: Orders are delayed due to high demand & enhanced safety measures. Thank you for bearing with us.)
Once your order has shipped, you will receive an email with a tracking number and an expected delivery date. However, we cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our facility. Our selected carriers do not guarantee a specific time of day for expedited delivery services nor does expedited delivery include weekends.
We offer FREE STANDARD SHIPPING for all U.S Domestic orders from items shipped from our U.S warehouse, and FREE STANDARD SHIPPING for all New Zealand Domestic orders from items shipped from our New Zealand warehouse. FREE STANDARD SHIPPING on International orders over USD$300.
Please note that prices DO NOT INCLUDE DUTIES AND TAXES FOR INTERNATIONAL ORDERS EXCEPT NEW ZEALAND.
New Zealand: GST is INCLUDED.
We use a DDU system and customers are responsible for paying all taxes and duties upon goods' arrival.
- Delivered at place (DAP). Also called delivered duty unpaid (DDU). This term indicates that the seller is only responsible for shipping the product, and that the customer is responsible for paying any import costs to the shipping carrier, such as VAT, duties and clearing fees, upon delivery. Please also note that some shipping carriers charge additional fees for collecting duties upon delivery.
You have 10 days from the day you receive your item to return. To be eligible for a return, your item must be unused and in the same condition you received it. It must be in the original packaging with the receipt or proof of purchase. The customer is responsible for covering return shipping costs and any taxes/fees associated with the purchase. ALL ON SALE ITEMS (INCLUDING ITEMS MARKED WITH FLASH SALE) CAN ONLY BE EXCHANGED OR REFUNDED FOR STORE CREDIT ONLY. ALL ARCHIVE SALE AND SAMPLE SALE ITEMS ARE FINAL SALE. Please note that all earrings are final sale and are not returnable due to health and hygiene compliances.
Once your return is received, our Client Services team will notify you via email if your refund is approved. A credit will be applied to your original method of payment within 5-7 business days.
If your order has been sent to 1) a destination within the U.S from our U.S warehouse , 2) a destination within New Zealand from our New Zealand warehouse, all sales taxes and GST will be refunded. All other orders: customs duties and sales taxes are non-refundable through CLAUDIA LI. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker. The amount for promo codes/coupons/VIP codes used will be deducted.
Late or Missing refunds
Please allow 7-10 business days for your refund to be returned to your original payment method. If you have not received your refund after 10 business days, please contact us at email@example.com.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your account or future orders being refused.
If this applies to your account, we will be in touch.
Pre-Order items can only be exchanged or refunded for store credit.
On the rare occasion that we are unable to fulfil your pre-order item, we will let you know and issue you with a refund. If you have ordered other items, we will still send them to you.
ALL Custom Orders are FINAL SALE and cannot be returned or exchanged.
Marked Down Items
ALL SALE ITEMS (INCLUDING ITEMS MARKED WITH FLASH SALE) CAN ONLY BE EXCHANGED OR REFUNDED FOR STORE CREDIT. ALL ARCHIVE SALE AND SAMPLE SALE ITEMS ARE FINAL SALE.
We only replace items if they are defective or damaged. If you need to exchange an item for another size, please contact us at firstname.lastname@example.org. Shipping fees will be charged for exchanges.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. A credit will be emailed to you once the return is processed. ALL gift purchases are only eligible for store credit or exchange. Return shipping will be deducted.
Only 1 code can be used per order. Coupons and Promo codes, including CL GIRL VIP PERSONAL CODES, are NOT ELIGIBLE for ARCHIVE SALE and SAMPLE SALE events. Promo codes, including CL GIRL VIP PERSONAL CODE, cannot be exchanged for cash. Cash or store credit will not be given for unused portion of Coupons and Promo codes, including CL GIRL VIP PERSONAL CODES. No cash value. Not redeemable for sales tax, prior purchases, gift cards, extended warranties, licenses, excluded items, store credit or shipping. Returns or exchanges where a discount was applied may result in an adjusted refund amount.